KYC & AML Policy

In practice, KYC at Urban Compass Careers means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We will not solicit your internet banking credentials, complete card PIN, or device access permissions. No staff member is authorized to request these items. Any communication asking for them originates elsewhere and should be reported via the abuse form.

1. 01

   Legal obligation

   Financial service providers that custody or move customer assets are typically obliged to establish client identity prior to activation. This requirement is mandatory and applies uniformly to all accounts without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account confirmed at initial setup avoids further verification steps during fund withdrawal, which occurs when expedited processing is most valued.

• Supply truthful, current and thorough details, and maintain accuracy over time.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Answer document demands in accordance with the deadline specified in the notice.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

The submission of forged or tampered documents represents a material violation. It results in immediate account cancellation and, where applicable regulation mandates, disclosure to the relevant regulator.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy PolicyCertain legal circumstances restrict our ability to disclose to clients that a report has been submitted.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Submissions that are legible, thorough and unmodified receive faster processing.
• Forms received outside standard business hours enter the queue for processing during the subsequent business day.
• Expanded due diligence, where necessary, requires additional processing time, and this will be shared with you.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Verify ownership of your email and, if applicable, your mobile number. This establishes that these communication methods are yours.

3. 03

   Upload your identity document

   Submit documents displaying your face and identifying details. Certain verifications include a brief presence check or photo step to verify the document belongs to its presenter.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Submit evidence of the payment method for account funding and for processing withdrawals.

6. 06

   Screening and review

   The verification department examines documents, executes mandatory compliance and financial risk assessments, then either enables the account or requests amendments.

7. 07

   Confirmation

   You will be notified when account verification changes status. Your current standing is always accessible in the verification section of your profile.

Should a determination be ambiguous, reach out to customer service and request clarification. When permitted by regulation, we will elaborate.

Licenses & regulatory information